Complaint, objection or appeal

As a student, you will come across various HZ laws and regulations, such as the Course and Examinations Regulations (OER). HZ takes many decisions in which you have a direct interest. An example is a decision of the departmental examination board about granting exemptions. It may happen that you do not agree with such a decision. You may also have a complaint about something else.

Discuss within the programme

Do you have a problem or complaint? Always discuss it with your study career coach or programme manager first: they are there to help you. If this does not lead to a solution, you can contact the complaints desk.

Complaints desk

HZ has a complaints desk where you can lodge an objection, appeal or complaint. You can do this by sending an e-mail to faciliteithz@hz.nl. There are several procedures for objections, appeals and complaints. You can find more information about this in the documentation on Legal Protection of Students. You do not have to find out which procedure applies to you. The corporate secretariat registers your message and ensures that it reaches the right person or committee. This authority will then contact you for further settlement.